This policy applies to all customers of Kreatives.co.ke who have engaged in any form of business or services with our platform.

Was this Helpful? Need More Help : Call us Via HELPLINE +254 100 812983

• Fairness: Disputes are handled impartially, giving all parties equal opportunity to present their case.
• Transparency: Clear communication throughout the dispute process, with updates on progress.
• Timeliness: Resolution is pursued promptly to minimize inconvenience.

• Issues with delivered products or services, such as quality, defects, or non-compliance with specifications.
• Payment disputes or billing discrepancies.
• Misunderstandings or miscommunication between customers and Kreatives.co.ke.

Informal Resolution: Contact customer support first to attempt an informal resolution.

Formal Resolution: If unresolved, submit a written complaint with details, documents, and proposed solutions.

Mediation: Both parties may participate in mediation with a neutral third party.

Arbitration: If mediation fails or is not agreed upon, an independent arbitrator may make a final, binding decision.

Was this Helpful? Need More Help : Call us Via HELPLINE +254 100 812983

Decisions reached through mediation or arbitration are final and binding. All parties agree to abide by the decision and implement

 necessary actions.

Was this Helpful? Need More Help : Call us Via HELPLINE +254 100 812983

All information shared during the dispute process will be treated with strict confidentiality, except when disclosure is required by law.

Was this Helpful? Need More Help : Call us Via HELPLINE +254 100 812983

Kreatives.co.ke reserves the right to review and amend this policy at any time. Updates will be communicated through appropriate channels.

Was this Helpful? Need More Help : Call us Via HELPLINE +254 100 812983

For any questions regarding this policy or dispute resolution, contact our customer support team at support@kreatives.co.ke.

Was this Helpful? Need More Help : Call us Via HELPLINE +254 100 812983